Last updated: August 2026
These Terms & Conditions apply to services provided by Kate Oakley, a sole trader trading as Kate Oakley PT and Thrive in 5 (“I”, “me” or “my”).
By booking, purchasing or using one of my services, you agree to these Terms & Conditions.
You must be aged 18 or over to purchase my services.
I may provide services including:
The exact service included in your purchase will be described at the point of booking or purchase.
You are responsible for providing accurate and complete information about your health, medical history, pregnancy or postpartum status, injuries, symptoms and anything else that may affect your ability to participate safely.
You may be asked to complete a health or exercise screening questionnaire before participating.
If your health circumstances change, you should tell me before continuing to participate.
Where appropriate, I may recommend that you obtain advice or clearance from an appropriate healthcare professional before participating or continuing with exercise.
My services are not a substitute for medical assessment, diagnosis or treatment.
You should work within your own abilities and stop exercising and seek appropriate advice if you experience concerning pain, dizziness, faintness, unusual shortness of breath, bleeding or other symptoms that concern you.
Postnatal recovery varies considerably between individuals. Where a class is described as suitable from birth or from a particular stage postpartum, this does not mean that every exercise will be appropriate for every individual at that point.
Exercise will be adapted where reasonably possible according to recovery, symptoms and ability.
You remain responsible for telling me about relevant symptoms, complications or changes to your health.
I may recommend that you seek assessment from your GP, pelvic-health physiotherapist or another appropriate healthcare professional before participating or progressing certain activities.
Where a class is advertised as baby- or child-friendly, babies and children are welcome to attend with their parent or carer.
I do not provide childcare.
Your baby or child remains under your supervision and responsibility throughout the session.
You are welcome and encouraged to stop exercising whenever necessary to feed, change, comfort, supervise or otherwise care for your child.
You are responsible for bringing anything your baby or child requires and for positioning your child and their belongings as safely as reasonably possible within the class environment.
You should also be aware of other babies, children and equipment when moving around the class.
Nothing in these terms excludes or limits any responsibility or liability that cannot lawfully be excluded.
Where classes are sold as a block, your booking reserves your place for the full block.
You may cancel your block booking and request a refund up to 7 days before the block begins, subject to any statutory rights that apply.
After that point, payments are non-refundable and individual missed sessions cannot normally be refunded, credited or transferred.
If you cannot attend a session within a block because of illness, childcare difficulties, holidays or another personal reason, no refund or credit will normally be provided.
I may choose to offer a refund, transfer or credit at my discretion, but doing so on one occasion does not create an entitlement on another.
Personal training appointments may be cancelled or rearranged without charge when at least 48 hours’ notice is provided.
Cancellations made with less than 48 hours’ notice will normally incur a charge equal to 50% of the session fee.
Failure to attend without notifying me (“no-show”) will incur 100% of the session fee.
Where a session forms part of a package, the equivalent charge may be deducted from the package.
I may waive a cancellation charge at my discretion in exceptional circumstances.
Unless stated otherwise when purchasing, online coaching has an initial minimum commitment of two months.
If you wish to cancel before coaching begins, please provide at least 5 days’ notice before your agreed start date.
Once your minimum commitment has been completed, you may cancel before your next renewal/payment date to prevent another payment being taken.
Payments already made are normally non-refundable except where required by law or agreed by me at my discretion.
Coaching requires participation from you. Results cannot be guaranteed and will vary according to circumstances including adherence, lifestyle, health and factors outside my control.
Thrive in 5 is an online subscription service which may include on-demand exercise videos, mobility sessions, fitness content, nutrition information, recipes, educational resources and other content.
Membership is billed monthly unless another billing period is stated when you subscribe.
Your subscription continues automatically until cancelled.
You may cancel at any time. Cancellation stops future renewal payments and you will normally retain access until the end of the period for which you have already paid.
Payments already made are normally non-refundable except where required by law.
Your membership is personal to you. Login details and paid content must not be shared with other people.
The content available within Thrive in 5 may change over time. I may add, remove, replace or update content where reasonably necessary.
Where digital content or services are supplied immediately following purchase, additional information or consent relating to your statutory cancellation rights may be presented during checkout.
Nutrition information and coaching are educational in nature and are not intended to diagnose or treat disease or replace medical or dietetic care.
Where your circumstances fall outside my professional scope, I may recommend that you seek advice from a GP, registered dietitian or other appropriately qualified healthcare professional.
Prices will be displayed at the time of booking or purchase.
Payments may be processed through third-party services such as Stripe, Bookwhen, Calendly, Trainerize or Uscreen.
You are responsible for ensuring that payment information you provide is accurate and that sufficient funds are available for recurring payments you have authorised.
Occasionally I may need to cancel or rearrange a session or class because of illness, venue problems, emergencies or circumstances outside my reasonable control.
Where I cancel a service that cannot reasonably be rearranged, I will offer an appropriate replacement session, credit or refund for the affected service.
I am not responsible for consequential expenses such as travel or childcare costs except where the law requires otherwise.
Unless otherwise stated, workouts, videos, programmes, written resources, recipes, guides, graphics and other materials provided through Kate Oakley PT or Thrive in 5 belong to me or are used by me with permission.
They are supplied for your personal, non-commercial use.
They must not be copied, shared, resold, distributed, recorded, reproduced or uploaded elsewhere without permission.
Fitness, nutrition and wellbeing results vary between individuals.
I cannot guarantee specific outcomes, including weight loss, strength gains, improvements in symptoms or any other particular result.
I will provide my services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Photography or video may occasionally take place during classes or events.
Participation in promotional photography is optional.
Separate permission will be requested before identifiable photographs or videos of you or your child are used for marketing or promotional purposes.
Choosing not to give permission will not affect your ability to attend my services.
I may update these Terms & Conditions from time to time, for example when my services or legal requirements change.
The version published on my website will show the date it was last updated.
Questions about these terms can be sent to:
Kate Oakley
Email: kate@kateoakley.com
These terms are governed by the laws applicable in England and Wales, without affecting any mandatory consumer rights you have.